guarantee your satisfaction, and therefore we do accept
returns on MOST items. We are unable to accept returns
on used items. Items that can be returned must be unopened
products purchased at houseofchemicals.net and must
be returned within 10 days of your receipt provided
you have an authorized return merchandise authorization
number from our customer support department.
and exchanges are not accepted for the following items:
floor machines and vacuum cleaners. We are unable to
accept unauthorized returns. Please make sure to contact
customer service before returning an item to us. Please
note that we are unable to issue a credit for any shipping
costs associated with the delivery and/or the return
of items. Product returns are subject to a 25% restocking
fees and special handling fees are non-refundable. Orders
that are not charged for shipping aresubject to original
shipping cost of delivery. The refunded amount will
be issued to the same form of payment originally used
for the purchase.
orders placed in error, the cost and responsibility
to ship the product back to houseofchemicals.net is
the customers. We will issue you a ship to location
and a Return Merchandise Authorization (RMA) number
- YOU MUST OBTAIN THIS NUMBER BEFORE SHIPPING YOUR PRODUCT.
The goods associated with this RMA number must be postmarked
within 7 days of the numbers issuance. Make sure to
clearly mark your RMA number on the shipping label of
your package. Please do not write your number directly
on your box - only on the shipping label.
are not responsible for items that do not arrive at
our warehouse. Therefore, we strongly suggest that you
ship your package in a way that allows you to track
the shipment and receive proof of delivery. Once an
item has been received at our warehouse, it may take
up to 5 business days to process the receipt of the
processed, it may take up to 5 business days to initiate
a credit to your account. Once a credit has been initiated
by houseofchemicals.net, it can then take your credit
card company up to 5 business days to apply the credit
to your account. You can check on the status of your
return at any time by contacting Customer Service.
cannot be canceled once submitted. Due to our commitment
to process orders quickly, once the checkout process
is completed our warehouse is immediately notified to
pick and pack the order for shipment. Please contact
Customer Service for a Return Merchandise Authorization
Number and further shipping instructions. Please note
that for undamaged items, shipping costs are nonrefundable.
You are responsible for the shipping costs incurred
to return items to our warehouse.